Cancellation & Refund Policy

This page is a customer-friendly summary of Adventure Georgia's cancellation and refund provisions. The full Transaction Terms & Conditions remain applicable. Where there is any inconsistency, the full Transaction Terms & Conditions and applicable law govern.

A booking is confirmed only once the Client has accepted the quotation, paid the required deposit, accepted these Terms and Adventure Georgia has issued a secured Booking Confirmation.

Unless otherwise agreed in writing, a non-refundable deposit equal to 25% of the Tour Price is required to secure the booking.

The remaining balance is payable no later than eight weeks before departure unless otherwise agreed in writing. Accepted payment methods include EFT, Wise, international bank transfer, approved payment links and approved credit cards. Clients remain responsible for bank charges and intermediary bank deductions unless otherwise agreed.

Clients may cancel a Booking at any time by written notice. The 25% deposit is non-refundable unless Adventure Georgia agrees otherwise in writing or mandatory law requires a refund.

Cancellations received within eight weeks of departure may incur cancellation charges of up to 100% of the Tour Price depending on supplier commitments and non-recoverable costs already incurred.

Where Adventure Georgia is able to recover monies from suppliers, any eligible refund will be passed on to the Client less any non-refundable deposits, administration fees and supplier charges where permitted by law.

Where official government travel restrictions, border closures or similar legal restrictions prevent travel, Adventure Georgia will work with the Client and relevant suppliers to obtain the most practical solution available, which may include postponement, travel credits, supplier refunds or alternative travel arrangements. Outcomes remain subject to supplier policies.

Adventure Georgia shall not be liable for failure or delay in performing its obligations where caused by Force Majeure Events including natural disasters, severe weather, war, terrorism, pandemics, epidemics, strikes, government action, airline disruption, cyber incidents affecting suppliers, civil unrest or other events beyond its reasonable control.

Where practical, Adventure Georgia will use reasonable endeavours to minimise disruption and assist Clients in rearranging travel.

Adventure Georgia reserves the right to amend itineraries before or during travel where reasonably necessary due to weather, safety considerations, supplier availability, road conditions, government requirements or other operational circumstances.

Where a material change becomes necessary, Adventure Georgia will endeavour to provide a comparable alternative. Such changes shall not automatically entitle the Client to compensation or a refund.

Adventure Georgia sells travel and tourism services rather than physical products.

After a booking is confirmed, booking confirmations and relevant travel documentation are normally provided electronically.

Travel documents will normally be issued only after payment has been received in full and supplier confirmations have been finalised, consistent with Section 11 of the Transaction Terms & Conditions.

The travel services are supplied on the dates and according to the itinerary or Booking Confirmation applicable to the Client's Booking.

Clients must carefully review all travel documents immediately upon receipt and notify Adventure Georgia without delay of any errors.